Privacy Policy

1 Introduction

This Privacy Policy explains, in general terms, how PTTHex handles personal data connected with the public website, contact requests, demo and pricing conversations, and use of PTTHex communication services.

This page is intended as publishable privacy information for review. It does not replace a signed customer agreement, data processing agreement, or legal advice for a specific deployment.

2 Data Controller

For questions about this policy or a privacy request, please use our public contact workflow. Customer-specific responsibilities may also be set out in a separate agreement.

3 Data We Collect

The categories below describe information PTTHex may receive depending on how you use the website, contact form, or service.

3.1 Website and Contact Information

• Name, business email, optional phone number, organization, and team size when submitted through the contact form
• Messages about demo requests, pricing guidance, services, rollout planning, support direction, or partnerships
• Basic website request information such as browser, device, and page interaction data where collected

3.2 Account and Service Context

• Account, organization, role, team, channel, device, and operational setup information where PTTHex services are used
• Communication service context such as message, voice, channel, and activity metadata depending on enabled features and customer configuration
• Location-aware workflow information only where such features are enabled and configured for a customer environment

3.3 Commercial and Support Context

• Information needed to discuss pricing, onboarding, deployment scope, integrations, and support needs
• Support or service communications you choose to send to PTTHex
• Billing or contract information only where it is part of an approved commercial relationship

3.4 Technical and Security Context

• Device, browser, application, and usage information needed to operate, maintain, secure, and improve the service
• Operational logs and diagnostics at a level appropriate for service reliability and security review

4 How We Collect Data

We collect personal data through the following methods:

5 How We Use Your Data

We use personal data for practical business and service purposes, including:

5.1 Service Delivery

• Responding to contact requests, demo requests, pricing questions, and service discussions
• Providing and supporting push-to-talk communication, channels, role-aware access, and related workflows
• Supporting onboarding, deployment planning, integrations, and customer-controlled rollout discussions
• Managing accounts, organization setup, support requests, and commercial relationships

5.2 Service Improvement

• Understanding usage patterns at an appropriate level
• Identifying reliability, usability, and performance improvements
• Improving product and service planning without exposing customer private data publicly

5.3 Communication

• Responding to inquiries and support requests
• Sharing service, rollout, or commercial updates relevant to your request or relationship
• Sending optional marketing or educational communications where permitted

5.4 Safety & Security

• Protecting accounts, workspaces, and service operations
• Detecting misuse or unauthorized access at a general operational level
• Meeting legal, contractual, and business record obligations where applicable

6 Reasons for Processing

Depending on the context and applicable law, PTTHex may rely on one or more of the following reasons to process personal data:

7 Data Sharing & Disclosure

We do not sell personal data. We may share data only where needed for the purposes described in this policy or where required by law or agreement.

7.1 Service Providers

Providers may help us operate the website, contact workflow, service infrastructure, support process, analytics, or commercial administration. We describe providers by category here rather than publishing unreviewed vendor or contract details.

• Hosting, infrastructure, and storage providers
• Business communication and support tools
• Analytics and measurement services where used
• Payment or billing providers where a commercial relationship requires them

Provider responsibilities should be reviewed in the applicable customer or processing agreement where relevant.

7.2 Your Organization

If PTTHex is used through an organization account, authorized organization users may access information according to that organization's configuration, policies, and agreement.

7.3 Legal Requirements

We may disclose your data when required by law, such as:

• Responding to valid legal processes
• Protecting rights, privacy, safety, or property
• Addressing misuse or enforcing applicable terms and agreements

7.4 Business Transfers

If PTTHex is involved in a business transition, relevant data may be reviewed or transferred as part of that process, subject to appropriate confidentiality and legal review.

8 Data Retention

Retention depends on the type of data, customer configuration, service needs, legal obligations, and any applicable agreement. We avoid publishing exact internal schedules here because they may vary by context.

When data is no longer needed, we aim to delete, anonymize, or otherwise handle it according to applicable obligations and customer agreements.

9 Data Security

We use technical and organizational measures intended to protect personal data. We describe these at a high level to avoid publishing sensitive security implementation details.

9.1 Technical Measures

• Access controls for accounts, organizations, and workspaces
• Protective measures for data in transit or storage where appropriate
• Operational monitoring and security review practices
• Secure handling expectations for credentials and account access

9.2 Organizational Measures

• Need-to-know access practices for operational work
• Confidentiality expectations and internal handling practices
• Incident review and policy improvement processes

10 Your Rights

Depending on where you are located and how PTTHex is used, you may have privacy rights under applicable law. These may include:

To make a privacy request, use the Contact PTTHex page and describe the request at a high level. Response timing and available rights may depend on applicable law, identity verification, customer agreements, and the data involved.

11 Cookies & Tracking

The public website and related services may use cookies or similar technologies for functionality, preferences, measurement, or security. Actual cookie behavior may vary by deployment and settings.

11.1 Essential Cookies

Used where needed for website or service functionality:

• Session or form state
• Login or preference functionality where applicable
• Basic abuse-prevention or request-protection features

11.2 Functional Cookies

Used where available to remember preferences:

• Language preferences
• Display settings

11.3 Analytics Cookies

Used where enabled to understand website or service usage:

• Page views and navigation patterns
• Performance metrics

You can manage many cookie preferences through your browser settings. Where a dedicated consent tool is provided, use that tool for available choices.

12 International Data Transfers

PTTHex may work with customers, service providers, or infrastructure across different locations. Where personal data moves across borders, the relevant legal, contractual, and customer requirements should be reviewed.

• Customer agreement and deployment requirements
• Applicable legal transfer mechanisms where required
• Commercial or data protection review for enterprise deployments

Enterprise customers may discuss deployment and data residency expectations during commercial and legal review.

13 Children's Privacy

PTTHex is intended for business and organizational use, not for children. If you believe a child has provided personal data through the public website or service, please contact us so the situation can be reviewed.

14 Changes to This Policy

We may update this Privacy Policy from time to time. Updates may be communicated by:

• Posting the updated Privacy Policy on our website
• Updating the "Last updated" date at the top
• Providing notice through customer or service channels where appropriate

We encourage you to review this Privacy Policy periodically and discuss customer-specific privacy requirements before a rollout.

15 Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or need to discuss privacy expectations for a rollout, please contact us:

Depending on your location, you may also have the option to contact a relevant privacy or data protection authority.